AI in Healthcare- Transforming the Patient Experience
Location: Zoom Conference
Date: Thursday, April 21st
Time: Noon-1PM Pacific Time
AI has been put to use in all enterprises, with the healthcare industry being no exception. In this webinar, we will explore the application of AI as it pertains to conversational automation and analytics. We will discuss how providers can leverage the power of natural language processing to make significant improvements in the patient experience – from reducing (and eliminating) hold times, automating insurance verification via chat, and converting the pre-admissions workflow from long phone calls and paper forms to fluid and streamlined chat interactions. Plus, by harnessing the power of conversational analytics, we will share examples of how providers have achieved better insight into their patients’ needs and ultimately make more informed, patient-centric decisions about service lines and strategic investments.
Speaker: Rebecca Clyde – Co-Founder & CEO, Botco.ai
Rebecca Clyde is the co-founder and CEO of Botco.ai, a startup offering intelligent chat nurturing solutions for healthcare enterprises. With more than 20 years in digital marketing in the technology industry, she is passionate about advancing women in tech and recently served 4 years as the co-managing director for Girls in Tech Phoenix. Prior to Botco.ai, Rebecca founded a digital marketing agency, Ideas Collide, now in its 15th year serving global enterprise clients. She was previously a marketing manager at Intel and holds an MBA from Arizona State University.CLICK TO REGISTER
When: Thursday, 2/10 at 12 PM Mountain Time
Featuring Webinar Presenters:Bruce McDaniels
VP and CISO, Parkland Health and Hospital System
Bruce McDaniels serves as Vice President/Chief Information Security Officer for Parkland Health & Hospital System in Dallas, Texas. He has extensive technology leadership experience in multiple industries, such as energy, manufacturing, entertainment, and healthcare. Mr. McDaniels has a broad and diverse technology background, leading organizations responsible for Applications Development, Service Management, Operations, and Information Security. He has extensive experience in building high performing IT organizations, as well as leading major insourcing/outsourcing and managed services initiatives.
Mr. McDaniels holds a Bachelor of Arts degree from the University of Colorado, a Master of Business Administration from Boston University, and a Master of Science from the University of Dallas. He holds the designation of Certified Information Security Manager (CISM) and Project Management Professional (PMP). He also maintains professional affiliations with InfraGard, ISACA, HSIN, MS-ISAC, and Project Management Institute.
EVP of Advisory Services for Operational Technology at First Health Advisory
Matt Dimino is the EVP of Advisory Services for Operational Technology at First Health Advisory. He brings a wide range of technical, administrative, academic, and clinical engineering knowledge to this team. Matt has over 15 years of experience in various roles in academics, clinical engineering, and security, many of those years as a practitioner in medical device security. Through his career he has developed multiple security programs, integrated complex architectures, performed security consulting, as well as developed risk assessment methodologies coupled with enterprise risk reduction experience. A major focus for Matt is to expand on IoMT risk management strategies and prepare First’s customers and partners for the future of IoMT to create a safer environment of care.
Director, Clinical Engineering, Parkland Health
Travis has led CE nearly a decade, driving the use and integration of leading technology to improve efficiency in process, reduce patient safety and downtime risk while working closely with IT and security teams to become a key stakeholder in addressing cybersecurity vulnerabilities throughout Parkland’s fleet of medical, OT and IoT devices.