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Multiple, Remote ServiceNow System Engineering Contract Opportunities

Now Hiring: Multiple, Remote Senior ServiceNow System Engineers
Must Be Based In US: 
100% Remote: Yes
Contract Length: 6 months w/extension likely

  • Provides evaluation, engineering/design and implementation services for new products, technologies and solutions to address corporate business requirements.
  • Provides escalation support to Tier 1 and 2 engineers.
  • Demonstrates creativity and takes initiative in problem solving.
  • Resolves or facilitates resolution of complex problems for assigned program.
  • Has a thorough and comprehensive mastery of supported platforms/products and environments.
  • Focuses the majority of time on complex engineering, architectural and implementation tasks.
  • Project assignments are large in scope and are highly complex. Provide exceptional customer service to end users, Business Stakeholders and other members of ITD.
  • Perform daily production support activities. Participate in team on-call rotations.
  • Perform patching and code deployments across all environments Lead projects associated to the enhancement, upgrade/patching, or implementation of new or existing technology solutions.
  • Coordinate implementation and support efforts between ITD Operations and other ITD teams.
  • Conduct performance tuning and troubleshooting
  • Provide oversight and facilitation of the ITD change management process as it applies to the ITD Operations team.
  • Review, recommend and monitor the source code/versioning management function adhering to technical management guidelines.
  • Provide technical leadership and ownership of issues across multiple disciplines and technologies.
  • Design, implement and maintain a comprehensive monitoring and alerting process across all ITD Operations platforms.
  • With oversight from the Principle System Engineering and System Manager(s), initiate and facilitate strategic planning activities (capacity planning, process improvement, maintenance, upgrade and end-of-life planning, roadmap development).
  • Build new test and production environments on existing or new hardware as required.
  • Identify automation opportunities and implement scripted solutions.
  • Identify technical innovation and process improvement opportunities.
  • Design and implement a comprehensive and ongoing release management and planning program.
  • Utilize standard tools and methodology to develop system and support performance metrics.
  • Demonstrate potential leadership qualities through team motivation, coaching, and mentoring.
  • Demonstrate comprehensive knowledge & expertise with business processes and routines.
  • Research and recommend appropriate System Administration best practices, and tools.
  • Perform crisis management during high-severity operational incidents.


  • Ability to develop and organize written documentation and procedures is required.
  • Ability to exercise good judgment in determining work and problem resolution priorities and approaches.
  • Demonstrates a customer service approach to service delivery and effectively communicates with our customers on requests and incidents.
  • Strong conflict resolution skills.
  • Ability to multi task in a fast paced work environment.
  • Team player will work close in team environment
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